‘My Pension’ is a secure online self-service website that allows you to take control of your Local Government Pension. Recently upgraded, the new and improved site makes keeping up to date and looking after your pension simple.
‘My Pension’ is a secure online self-service website that allows you to take control of your Local Government Pension. In the 2023 member survey, we promised that we would substantially improve the self-service experience and have done so. The new and improved site makes looking after your pension simple.
Your 2024 online Annual Benefit Statement will be available on My Pension in the next few weeks. So it’s important that you register now.
If you already have a My Pension account, you’ll need to do a quick update of your log in details to access the updated version. Please visit:
https://mypension.eastsussex.gov.uk/transfer
You’ll need your current log in details to complete this step. But don’t worry if you can’t remember them, you can also ’verify your details’ to update your account.
Please do not save login details on the /transfer page as this is only used to migrate from the old system to the new.
If you’ve never signed up before you need to ‘create an account’.
Here’s the website address for members who have been through the registration process.
https://mypension.eastsussex.gov.uk/login
Once registered and logged in we suggest saving My Pension as a favourite.
Simple registration and log in – no need to remember usernames, security questions, just log in with your email address and password.
Updated look and design – making the site easier to understand and move around.
Online annual benefit statements – broken down into simpler chunks to help you understand what pension benefits you have.
New retirement planner - this will allow you to set retirement goals and identify whether you are on track to reach them.
My Pension will keep many of its existing features, including the ability to update personal details, nominations for death benefits and more.
The updated version of My Pension should help transform the way you access and engage with vital pension information online. However, we are still working on other core features which will be available in the latest version soon.
As a result, you will occasionally be diverted back to the old My Pension website to complete certain processes (where this happens a new window will open). You can return to the latest version at any time.
There are a number of questions and answers below. However, if you still require our help please do not hesitate to contact our ‘My Pension’ Helpline on 0300 200 1027 or email [email protected].
Let us know what you think and help us shape My Pension in the future. Please email [email protected].
These question and answers should help with any queries you have. However, if you still need our support please call us on 0300 200 1027
There are different ways to register for My Pension, depending on whether you were already registered for the previous My Pension site or are starting from new.
If you previously registered for the previous version of My Pension, you would need to update your login details to access My Pension. You can do so by clicking here and following the steps.
If you are completely new to our online self-service website you will need to ’create an account’ to register as a new member.
To login to the new My Pension you require your email address and password. If you have already registered for My Pension and have forgotten your password, simply click on the ‘forgotten your password’ link on your login screen and follow the instructions.
If you have previously registered for the old My Pension site and are trying to update your details to access the new ‘My Pension’ and have forgotten your password, simply click on the ‘forgotten your password’ link on your login screen and then provide the details required to set up your account.
What is EIDV?
As part of registering for My Pension we may need you to clarify your identity.
Electronic ID Verification allows members to confirm their identity by submitting a picture of their passport or driving licence alongside a live image of their face, which is taken by their phone camera.
How do I use the EIDV process?
My Pension provides on-screen instructions that detail the steps you must take. If you are using a laptop to register, you will initially need to scan a QR code which will be sent to you via email (example below) using the camera on your mobile phone.
Once you have scanned the QR code and opened the link you will be asked to follow the on screen instructions. Information is also given which details how we use the data provided and how to capture your identity document and a picture of your face correctly.
If you are registering directly via your mobile phone, rather than seeing a QR code you will see a button which will allow you to complete the EIDV process via your phone.
Note: It may on occasions take a couple of attempts to capture the identity document and your face correctly. The system will tell you if you have not captured what’s required properly.
If you do not wish to use EIDV, you can instead request a letter in the post. This letter includes an activation code which you will then use to complete the My Pension registration process.
Upon logging in, you will see your My Pension homepage is categorised into different sections to make it easier to find the information you require. You can click on the green buttons underneath each image to navigate your way around the site.
Go to the section called ‘Personal details and settings’ to check or update your home address, contact telephone numbers, login email address and password. To update personal details such as your name or title, please contact us.
You can use My Pension to tell us who you would like to receive a lump sum death grant in the event of your death. Go to the section called ‘Manage Beneficiaries.’ Here you can create, add, or edit your nominee(s). It is important that you keep this information up to date with your wishes.
There are a range of different pension calculators to try. You can check your pension value and run pension estimates to give you an idea of what your pension will be under different circumstances e.g. what happens to your pension if you leave, voluntary retirement. Some calculators will open up in the previous version of My Pension.
You can use My Pension to view the current estimated value of your pension. You will see the 'Latest Valuation' section on the homepage and within that you can select ‘Current Pension Value’ to see the figure.
You also have access to your annual benefit statements within the 'Annual Benefit Statements' section which will provide more detailed information on the pension benefits you hold.
You can also download or print a copy of your annual benefit statement in the ‘Documents and Uploads’ section under ‘Files sent to me.’ We hope to shortly upload your 2024 statement. You will be notified when this happens.