Contact us
We are here to help you. If you'd like to get in touch by email or phone, please choose from the contact options below.
ANNOUNCEMENT
Are you looking to change your personal details?
Did you know that we have an online member self-service website called 'My Pension' which you can use to update personal information such as your address or bank details? You can also view annual benefit statements or payslips and P60s for those already receiving benefits. Plus there's a whole host of other useful stuff! 24-hour access to your pension is at your fingertips.
My Pension - member self-service websiteContact information
Christmas Hours
Please note that our telephone lines will be closed from 12pm on Tuesday 24th December until Thursday 2nd January 2025 at 9am. Any emails sent to us during this same period, will be looked at upon our return.
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For general queries on your pension:
Call: 0300 200 1022 (lines open from 9 am until 4 pm)
Email: [email protected]
Write: Pension Services. East Sussex County Council, County Hall, St Anne's Crescent, Lewes, East Sussex, BN7 1UE *
If your query relates to the Member Self-Service Portal:
Call: 0300 200 1027
*If you wish to hand deliver a letter to us, please ensure this it is in an envelope with the address details shown above clearly marked. This can then be handed into reception.
Employer Engagement Team
Contact information
Employer Engagement Team:
Email: [email protected]
i-Connect enquiries
Email: [email protected]
LGPS31 and contributions:
Email: [email protected]
Pensions administration and form queries
Email: [email protected]
Investment Team
Contact information
Pension Board
Contact information
Make contact with the Pension Board:
Email: [email protected]