Support for Additional Voluntary Contributions (AVC) payroll

Prudential are committed to making the administration of your AVC scheme as streamlined as possible, while providing scheme members a safe and secure way of saving for their retirement. That's why it’s important they receive the relevant AVC payroll information in the correct format*, so payments can be invested on time, each time. By doing so, this ensures that the payments are invested on time, each time, providing your members with a safe and secure way of saving for their retirement.

To help you do this, they've put together some useful training material which gives guidance on creating, formatting and submitting payroll information – take a look below.

*After payroll data is submitted Prudential will come back to you if they have any queries or if there’s missing information which prevents them from investing member contributions. They will:

•    Send four emails and make three phone calls over a 30 day period, and
•    Keep East Sussex Pension Fund notified of progress.

If Prudential don't receive a response, they will ask the Fund for support.

If they don’t receive the required information within the 30 day period, they’ll return the contributions to the employer who will need to resubmit both the payment and the correct payroll file as soon as possible.

Note: Prudential can’t process payments for subsequent pay periods until the outstanding payment issue has been fully resolved.