With the COVID-19 (Coronavirus) outbreak creating a fast moving and uncertain situation affecting us all, personally and professionally, we wanted to set out our arrangements for delivering our services to you. At the moment Orbis Pensions remains operational and our aim is to ensure we can maintain vital services as this crisis continues. We hope you will understand that this means we will need to prioritise our efforts accordingly.
Our main focus areas will be as follows:
• Deaths – payment of Death Grants and Dependants Benefits
• Retirements – processing benefits (pension and lump sum) for actual retirements
• Refunds – payment of refund of contributions
If you are contacting us regarding one of the above processes then you will hear from us as soon as possible. Please bear with us during these challenging times as we may not be able to respond as quickly as we would like.
If your enquiry/request does not relate to one of the above processes then regrettably we will not be able to respond to you at this time. As I’m sure you will understand we are currently unable to say when normal services will resume. However, we will update this message when appropriate.
PLEASE HELP YOURSELF
Although we are unable to respond to general queries, please remember you can view and manage your pensions information using the Member Self Service portal or go to the Local Government Pension Scheme website for details about how your pension is calculated, 50/50 scheme, when you can take your pension and much more.
You can also find a host of useful forms and general information on this website to assist you.
We are currently offering a reduced telephony service. Please only call if your query is urgent (Monday-Friday 10am-12pm or 12pm-2pm)
We would like to thank you for your patience and understanding during these uncertain times.